The real next big thing in business automation
Process mining will help automate business long before chatbots do
Running a big business is complicated—often mind-numbingly so. Seemingly straightforward processes such as taking an order and receiving the payment can take thousands of possible paths, for example if an extra credit-check is needed, delivery has to be confirmed or a follow-up invoice sent. Though often necessary, the rigmarole complicates life for companies and slows things down. The resulting inefficiencies can cost businesses eye-watering amounts—between 20% and 30% of annual revenue, according to one estimate.
This article appeared in the Business section of the print edition under the headline “A digital gold mine”
From the March 25th 2023 edition
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